Desktop aur Mobile Same
Chahe aap city21.pro par desktop se khelo ya Android app se, privacy policy aur security standards bilkul same hain. Koi difference nahi.
LEGAL REFERENCE
Privacy Policy - Aap Ka Account Suraksha
city21 par aap ka personal information aur account data hamari sabse bari priority hai. Hum transparent rakhte hain ke aap ka data kaunsi jagah store hota hai, kaunse...
Data encryption standardPakistan jurisdiction mein compliantAccount verification processWithdrawal security protocol
Aap Ka Information Hamari Zimmedari
Jab aap city21 par account banate ho, hum aap se naam, email, phone number aur banking details collect karte hain. Ye information sirf aap ka account verify karne, withdrawals process karne, aur fraud se bachane ke liye use hota hai. Hum kabhi bhi aap ka data third parties ko bina aap ki permission ke nahi dete, siwaaye jahan local qanoon ijazat deta
hai. Aap ka password encrypted rahta hai aur hamara team 24/7 account security monitor karta hai. JazzCash, Easypaisa, SadaPay aur Raast transactions hum securely process karte hain aur aap ki financial details protected rahti hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
SECURITY STANDARDS
Hamari Privacy Practices Ke Asal
SSL Encryption
city21 par har transaction aur login SSL 256-bit encryption se protected hai. Jab aap apna password ya banking info daalte ho, wo directly encrypted server par jaata hai, sab se pehle.
Data Verification
Withdrawal se pehle hum aap ka phone number aur email verify karte hain. Ye process Pakistan mein fraud ko roknے ke liye standard practice hai aur aap ka account mehfooz rakhta hai.
Payment Partner Security
JazzCash, Easypaisa, SadaPay aur Raast ke sath hamara integration official hai. Hum unke encryption standards follow karte hain aur koi bhi duplicate transaction prevent karte hain.
No Third-Party Sharing
Aap ka personal data hamara team ke bahar nahi jaata, jab tak local authority ya court order na ho. Marketing ya advertising ke liye hum koi data share nahi karte.
Session Timeout
Agar aap 30 minit tak inactive rahe, aap ko automatically logout kar diya jaata hai. Ye security feature hai taakie koi dosra aap ka account access na kar sake.
Withdrawal Confirmation
Har withdrawal request par hum SMS aur email confirmation demand karte hain. Aap ke paise city21 se nahi ek alag secure gateway se aap ke JazzCash ya Easypaisa account mein jaate hain.
POLICY CONSISTENCY
Hamari Privacy Policy Across Platforms
Account Data Sync
Agar aap multiple devices se login karte ho, aap ka profile aur history sab jagah synchronized rahta hai. Aap ka data consistent aur up-to-date rahta hai.
Withdrawal to JazzCash Same Rules
Chahe aap JazzCash par nikalo, Easypaisa par nikalo, SadaPay par nikalo ya Raast par nikalo, verification aur security process same hai.
Support Language Consistent
Urdu, English aur Roman Urdu — sab channels par hamara privacy guidance same structure mein aata hai, koi contradiction nahi.
Data Retention Timeline
Aap ka account data closed hone ke baad 90 din tak securely store rahta hai, phir delete ho jaata hai. Ye policy sab users ke liye uniform hai.
Refund aur Chargeback Logic
Agar koi refund ya chargeback request aye, hamara team aap ka original transaction data verify karta hai transparent process mein.
Audit Trail Logging
Har login, withdrawal request, aur password change city21 ke logs mein recorded rahta hai. Aap apne activity history anytime check kar sakte ho.
What Defines Privacy at city21
No Hidden Data Clauses
Jab aap signup karte ho, privacy terms clear aur straightforward likhe hote hain. Koi surprise clause ya hidden paragraph nahi. Aap jante ho pehle se ki aap ka data kaunse purpose ke liye use hoga.
Withdrawal Without Disclosure
Aap ka withdrawal JazzCash, Easypaisa, SadaPay ya Raast account mein directly jaata hai. city21 ke paise aap ke account mein nahi stay karte, direct payment partner par transfer hote hain.
Account Deletion Right
Kisi bhi waqt aap apna account delete kar sakte ho. Hum aap ka personal data securely wipe out kar dete hain aur withdrawal process complete karte hain.
Real-Time Activity Log
Aap ka account dashboard mein 'Activity' tab hai jahan har login, bet placement, withdrawal request aur payment log visible hai real-time mein.
Fraud Alert System
Agar koi unusual login ya withdrawal attempt detect ho, hum aapko turant SMS aur email alert dete hain. Aap immediately confirm ya deny kar sakte ho.
Transparent Fee Structure
Withdrawal processing fees, tax implications, aur payment partner charges sab clearly aap ke screen par dikh jaate hain withdrawal confirm karne se pehle.
Privacy Policy ke Bare Mein Aksar Pooche Jaane Wale Sawal
Jab tak aap account active rakho, hamari server par data mehfooz rahta hai. Account close karne ke baad, hum aap ka data 90 din tak securely store karte hain, phir permanently delete kar dete hain. Bank details aur payment info bhi 90 din baad wipe hote hain.
Nahi, bilkul nahi. JazzCash, Easypaisa, SadaPay aur Raast transactions direct encrypted gateway se process hote hain. Hamara team aap ke banking credentials nahi dekh sakta, sirf transaction ID aur timestamp log hota hai.
Turant [email protected] par email karo ya help center mein 'Account Security Breach' report karo. Hamara team within 2 hours account lock kar deta hai. Agar withdrawal ka koi unauthorized attempt hua, hamari fraud team investigate karta hai aur aap ke paise wapas karne ke liye process start karta hai.
Haan, anytime. Account settings mein jaao, 'Security' section mein jaao, aur 'Change Password' pe click karo. New password SMS verification ke zariye confirm hota hai. Old password wale session sab automatically logout ho jaate hain security ke liye.
Haan, har email ke footer mein 'Unsubscribe' link hota hai. Ya phir account settings mein jaao, 'Notification Preferences' pe jaao, aur marketing emails ko toggle off kar do. Hum sirf account-related alerts ke liye emails bhejenege tab se.
city21 jahan local qanoon ijazat deta hai wahan supported ilaqon mein available hai. Pakistan aur supported regions ke liye privacy policy same hai. Agar aap unsupported region se access kro, hum aap ko access deny kar dete hain compliance ke liye.
Activity log lifetime accessible hai jab tak aap ka account active hai. Close karne ke baad, hum 90 din tak records rakhte hain aur phir delete karte hain. Agar tax inquiry ya dispute aaye, hum records legally required time tak retain karte hain.